Frequently Asked Questions

What is your overall collection success rate?
The recovery percentage depends on several factors, such as debtor bankruptcy, age of the debt, documentation and information on the debtor and what kind of debt it is. Medical, timeshare and corporate debt is handled differently. Overall our recovery rate is 50%.

How quickly will you collect my money?
Patient debt is entered in the system within 24 hours and our first demand letter is mailed the same day. Our asset liability investigators proceed with phone calls and follow up letters. Depending on the age of the debt, debtor location and financial situation you could receive money in the first week or it may take up to a year.

What type of reporting do you offer?
We provide you with weekly reports on your accounts. You can also give us a call anytime to inquiry about a specific account. Contact Client Services at 619-281-3200

What if my debtor disputes the debt or simply refuses to pay?
If a debtor disputes the debt, we will provide them with verification of the debt, which normally consists of the documentation initially provided by the client. If a debtor simply refuses to pay, then their account is forwarded to our legal enforcement department to proceed with legal action.

How important is the age of a debt?
This is one of the most important factors in determining the resolution of debt. If the debt is old, it is usually harder to collect. It is important that clients send over accounts within 60-90 days of the account due date. The sooner that account is sent over to us, the better chances we have for payment resolution.

What experience level does your staff of collectors possess?
Overall, our staff has over 40 years in collections. The skip-tracing department is knowledgeable and have over 10 years of experience. The legal investigation team stays on top of any law changes and FDCPA regulations to provide the best resolutions. Asset liability investigators are constantly working towards a resolution and have being doing so for over 30 years.

What sets your firm apart from the many agencies out there?
We do everything according to the law. We treat our debtors with the utmost respect, we are here to help. In our mission statement we agree to abide by the law and be honest with everyone that comes in contact with us. It is our goal to make this a win-win situation for everybody.

How long have you been in business?
We have been in business for three years. We absolutely love what we do. We have the opportunity to help thousands of debtors to resolve their past-due accounts and consequently improve their credit. We take pride in maintaining a great relationship with our clients, through our transparency on our account handling.

How do I become a client?
You can contact our department of sales at 619-281-3200. We can explain to you how our collections process works.

How do I get started?
Our director of sales will go over your agreement contract. Once the agreement is signed, you can send over your past-due accounts and we take it from there. We can have you set up in a few minutes.


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